WE’VE TRIED TO DO THINGS A LITTLE DIFFERENTLY BY BUILDING THE FIRST SCROLLABLE ONLINE DIGGING EXPERIENCE, A FULLY CUSTOM USER EXPERIENCE, ALLOWING USERS TO DIG FOR RECORDS BY SCROLLING.

‘SCROLL TO DIG’ IS OUR WAY OF BRINGING THE IN-PERSON DIGGING EXPERIENCE ONLINE.

INSTEAD OF SHOWING THOUSANDS OF RECORDS ALL AT ONCE, WE CURATE SMALLER, HAND-PICKED SELECTIONS SO YOU CAN BROWSE SLOWLY TO HELP YOU DISCOVER NEW MUSIC - JUST LIKE YOU WOULD IN A RECORD SHOP.

NOTE THAT WE’D LOVE TO HAVE A PHYSICAL RECORD STORE ONE DAY, AND THIS IS BY NO MEANS A WAY TO REPLACE IN-PERSON RECORD SHOPPING. WE WANTED TO MAKE RECORD SHOPPING MORE ACCESSIBLE FOR THOSE THAT MIGHT NOT HAVE A RECORD STORE IN THEIR LOCAL TOWN OR PREFER ONLINE SHOPPING.

WAX MERCHANT IS RAN BY JAMES & AMIE, A HUSBAND-AND-WIFE DUO.

WE’VE BEEN OPERATING SINCE FEBRUARY 2025 AND AMIE LEFT HER CORPORATE JOB AT THE END OF 2025 TO PURSUE WAX MERCHANT FULL TIME. JAMES HELPS OUT DURING ANY AND EVERY BIT OF SPARE TIME HE HAS AVAILABLE.

WE’VE HAD PLENTY OF LATE NIGHTS AT THE KITCHEN TABLE AND EARLY STARTS PACKAGING ORDERS… BUT WE ABSOLUTELY LOVE IT. WE’RE EXTREMELY PROUD OF WHAT WE’VE BUILT SO FAR, HOWEVER, WE’RE FAR FROM FINISHED. THIS IS JUST THE FOUNDATION FOR WHAT’S AHEAD, AND WE CAN’T WAIT.

OUR DREAM IS TO GROW THIS INTO A SUSTAINABLE BUSINESS WE CAN BOTH RUN FULL TIME AND MAYBE EVEN ONE DAY OPEN A PHYSICAL STORE.

EVERY RELEASE IS CHOSEN BY US. WE FOCUS ON QUALITY OVER QUANTITY, SPECIALISING IN HOUSE, DEEP HOUSE, TECH HOUSE, UK GARAGE AND MORE. IF WE WOULDN’T PLAY IT, WE DON’T STOCK IT.

WE WORK WITH DISTRIBUTORS AROUND THE WORLD BUT ALSO WORK WITH A LOT OF SMALL INDEPENDENT LABELS DIRECTLY TO PROMOTE AND SELL THEIR MUSIC.

IF YOU'RE A LABEL OWNER AND THINK YOUR MUSIC WOULD BE A GOOD FIT FOR OUR STORE, PLEASE GET IN TOUCH WITH AMIE AT AMIE@WAXMERCHANT.CO.UK.

ALL RECORDS SOLD ARE NEW STOCK COPIES AND ARE SOURCED DIRECTLY FROM OFFICIAL DISTRIBUTORS AND LABELS.

OCCASIONALLY, A SMALL NUMBER MAY HAVE BEEN CAREFULLY PLAYED ONCE FOR PROMOTIONAL USE OR DEMONSTRATION AT ONE OF OUR POP-UP EVENTS.

ANY RECORD THAT’S BEEN PREVIOUSLY PLAYED IS VISUALLY INSPECTED AND PLAY-TESTED BEFORE SHIPPING.

IN THE UNLIKELY EVENT THAT YOU HAVE RECEIVED A RECORD THAT IS DAMAGED PLEASE REACH OUT TO US, EITHER BY DM ON SOCIAL MEDIA OR BY EMAILING AMIE@WAXMERCHANT.CO.UK.

WE DON’T NORMALLY HOLD RECORDS, BUT SOMETIMES WE CAN MAKE AN EXCEPTION FOR CUSTOMERS WHO LIVE FURTHER AWAY AND WANT TO MAKE THE MOST OF SHIPPING.

GET IN TOUCH AND WE’LL SEE WHAT WE CAN DO.

NOTE THAT YOU WOULD BE REQUIRED TO PAY FOR EACH RECORD ALONG THE WAY.

YES, WE SHIP WORLDWIDE AND SHIPPING COSTS ARE CALCULATED AT CHECKOUT. IF FOR ANY REASON YOU'RE HAVING ISSUES WITH THIS AT CHECKOUT, PLEASE CONTACT US VIA DM ON INSTAGRAM/TIKTOK OR VIA EMAIL AT AMIE@WAXMERCHANT.CO.UK.

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR CUSTOMS CHARGES OR IMPORT DUTIES DEPENDING ON THEIR COUNTRY.

IF YOUR ORDER HASN’T ARRIVED WITHIN THE EXPECTED TIMEFRAME, CONTACT US AND WE’LL INVESTIGATE WITH THE COURIER.

ALL RECORDS ARE SHIPPED IN STURDY, PURPOSE-MADE VINYL MAILERS WITH PROTECTIVE PADDING/STIFFENERS TO MINIMISE MOVEMENT IN TRANSIT.

IF YOUR ITEM ARRIVES DAMAGED OR IS LOST IN TRANSIT, PLEASE CONTACT US AT AMIE@WAXMERCHANT.CO.UK WITHIN 2 DAYS OF RECEIVING YOUR ORDER, OR THE DATE YOUR ORDER WAS DUE TO ARRIVE ON.

ORDERS CAN BE CHANGED OR CANCELLED BEFORE DISPATCH. PLEASE CONTACT US AS SOON AS POSSIBLE IF YOU WOULD LIKE TO CHANGE OR CANCEL YOUR ORDER.

PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO INITIATE A RETURN. RETURNS REQUESTED AFTER THIS PERIOD WILL NOT BE ACCEPTED.

RETURNED RECORDS MUST BE IN THE SAME CONDITION AS RECEIVED AND INCLUDE ALL ORIGINAL PACKAGING. ALL RETURNED ITEMS ARE INSPECTED UPON RECEIPT, AND IF A RECORD SHOWS DAMAGE THAT AFFECTS ITS RESALE CONDITION, UNFORTUNATELY WE WON’T BE ABLE TO ISSUE A REFUND.